Return & Refund Policy – Primevia Care

At Primevia Care, we want you to be completely satisfied with your purchase.

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Return Window

We accept return requests within 30 days of receiving your order.

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Eligibility for Returns

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The product must be in its original packaging.

• Proof of purchase is required.

Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

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Hygiene & Personal Care Products

For safety and hygiene reasons, we do not accept returns of opened or used personal care products unless the item was received damaged or defective.

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Damaged or Defective Items

If your item arrives damaged or defective, you must contact us within 48 hours of delivery.

Please include:

• Clear photos of the damaged product

• Photos of the original packaging

Once the case is reviewed and verified, we will offer a replacement or refund as appropriate.

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Refund Process

Once your return is approved, refunds will be issued to the original payment method within 5–10 business days.

Processing times may vary depending on your financial institution.

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How to Start a Return

To initiate a return request, please contact us at:

📧 support@primeviacare.com
Estimated response time: 24–48 business hours.