Refund Policy Primevia Care – Returns & Refunds
Refund Policy Primevia Care
The Refund Policy Primevia Care explains how Primevia Care handles returns, refunds, and exchanges. This Refund Policy Primevia Care is designed to ensure transparency, customer protection, and satisfaction with every personal care purchase.
At Primevia Care, we are committed to delivering high-quality personal care products while maintaining clear and fair return guidelines under our Refund Policy Primevia Care.
Returns Eligibility
We accept returns for unopened and unused products within 30 days of delivery.
To qualify under our return policy:
- Items must be in their original condition and packaging
- Products must be unused and unopened
- Proof of purchase is required
Products that have been opened, used, or damaged after delivery are not eligible for refunds unless they were defective upon arrival.
Non-Returnable Items
Due to hygiene and safety regulations, certain personal care and hygiene products cannot be returned once opened. This policy protects all customers and ensures product integrity.
If you receive a defective, damaged, or incorrect item, please contact our support team within 48 hours of delivery. Include clear photos and your order number so we can resolve the issue quickly.
Refund Process
Under this Refund Policy:
- Customers are responsible for return shipping costs unless the item was defective or incorrect
- Once we receive and inspect your return, we will notify you of approval or rejection
- Approved refunds will be issued to the original payment method
Please allow up to 10 business days for the refund to appear in your account, depending on your financial institution.
Agreement to Policy
By placing an order with Primevia Care, you agree to this Refund Policy and our return terms.
If you have any questions about returns or refunds, please contact our customer support team for assistance.